play station

How To Fix Unrecognized Disc PS4? – A Step By Step Guide

If you’re experiencing issues with your PS4 console not recognizing a disc, don’t worry – it’s a relatively common problem. There are several reasons why this could be happening, from a dirty or scratched disc to an issue with the console itself. Luckily, there are several steps you can take to fix the problem and get back to gaming.

Then, you need to make sure that you follow all the steps mentioned in the article below. I also faced this issue when my PS4 disk was not getting recognized and I was unable to play my favorite games. I did not know what to do in that case because I was not an expert at that specific time. Then, one of my friends guided me due to which I was able to solve the issue.

Explanation of the issue and its causes

One of the most common issues that PS4 users face is the “unrecognized disc” error message. This issue can be caused by various factors, including dirty or damaged discs, a faulty disc drive, or software bugs.

Dirty or scratched discs might not be read properly by the console’s lens, causing it to fail in recognizing them. In some cases, even brand-new game discs may have scratches that could cause this error.

Another possible cause could be a faulty disc drive. Over time and frequent use, the console’s drive might become less sensitive and fail to recognize specific types of discs. Finally, software bugs are also known to trigger this issue on some occasions. Upgrading your firmware often solves these issues as Sony releases patches for identified bugs.

To fix this problem, there are several steps you can take such as cleaning your game disc with a microfiber cloth or compressed air before inserting it into your PS4; checking for any visible damage on your disc; resetting your console by unplugging it from its power source and waiting for 30 seconds before plugging it back in and restarting; trying different games to see if the problem persists; updating your firmware.

Check the Disc for Damage

When dealing with an unrecognized disc on your PS4, one of the first things you should do is inspect the disc’s surface for any damage. A scratched or dirty disc can cause issues with recognition and may lead to errors or crashes during gameplay. To inspect the disc, hold it up to a light source and look for any visible scratches or smudges that could hinder its performance.

If you notice any scratches, there are a few methods you can try to fix them. One option is to use toothpaste or a specialized scratch repair kit to buff out the scratches.

Another method is to apply a small amount of cooking oil or petroleum jelly to fill in the scratches temporarily. However, keep in mind that these methods may not always work and could potentially cause further damage if done incorrectly.

In addition to physical damage, also check for any foreign objects such as dirt or debris on the surface of the disc. These can be easily wiped away with a soft cloth or cleaning solution designed specifically for discs. By taking care of your discs and regularly checking them for damage, you can help prevent future issues with unrecognized discs on your PS4.

Clean the Disc

The next step to fixing an unrecognized disc error on your PS4 is cleaning the disc itself. Over time, discs can accumulate dirt and debris that might prevent the console from reading them properly.

To clean a disc, start by holding it under running water and gently rubbing it with a soft cloth in circular motions. Avoid using any chemicals or abrasive materials as this might damage the surface of the disc.

You could also use a specialized disc cleaner kit for better results. These kits come with tools like microfiber cloths and cleaning solutions that are designed to remove stubborn stains without damaging the data on the disc’s surface. Before using a kit, make sure you read and follow the instructions carefully.

If you’ve tried cleaning the disc but still encounter issues, inspect it for scratches or damages that could be affecting its performance. Minor scratches can often be buffed out using toothpaste or petroleum jelly, while more severe scratches might require professional repair services. By taking care of your game discs regularly, you can avoid potential errors and enjoy uninterrupted gameplay on your PS4.

Check the PS4 Console

To fix an unrecognized disc issue on your PS4 console, the first step is to carefully examine the console for any physical damage or issues. Check all ports and cables to ensure they are properly connected and not damaged. Also, check that there are no scratches or smudges on the disc itself.

If there are no visible physical issues with the console or disc, try resetting your PS4 by holding down the power button for at least seven seconds until it beeps twice. This thing will probably clear any temporary glitches in the system.

If resetting doesn’t work, try rebuilding your PS4’s database by booting into safe mode (holding down the power button until you hear two beeps) and selecting “Rebuild Database” from the menu. This process may take a while but can fix any corrupted data affecting your ability to recognize discs.

In some cases, updating your PS4’s firmware may also resolve unrecognized disc issues. Make sure you have a stable internet connection and select “System Software Update” from settings to check for updates.

Rebuild Database

Step 1: Rebuild Database

The first step in fixing an unrecognized disc issue on your PS4 is to try rebuilding the database. This will often resolve any software-related issues that may be preventing your system from recognizing discs.

To do this, start by turning off your PS4 and then holding down the power button until you hear two beeps (about seven seconds). This will boot your PS4 into safe mode.

Step 2: Select “Rebuild Database”

Once in safe mode, connect your controller to the console with a USB cable and select “Rebuild Database” from the menu. This process may take some time depending on how much data is stored on your PS4 but it will not delete any of your saved games or other data.

Step 3: Test Your Disc Drive

After rebuilding the database, restart your console and test out if it’s now recognizing discs. If not, there may be a hardware issue with the disc drive that needs to be repaired or replaced by a professional technician.

However, in most cases, rebuilding the database solves unrecognized disc issues on PS4 consoles without any further action required.

Reset PS4 to Factory Settings

If you’re experiencing issues with your PS4 recognizing discs, resetting it to factory settings may be the last resort option. This process will erase all data and restore the console to its original state, including system software updates. It’s important to note that this should only be done if all other troubleshooting methods have failed.

To reset your PS4 to factory settings, first back up any important data such as saved games and screenshots. Then go to the Settings menu and select Initialization, followed by Initialize PS4. Choose Full Initialization and follow the on-screen instructions to complete the process.

After completing the factory reset, set up your PS4 again by connecting it to WiFi or a LAN cable and signing in with your PlayStation Network account. Any game discs that were previously unrecognized should now be recognized by the system. If not, there may be a hardware issue that requires repair or replacement of components.


Q: Why is my PS4 not recognizing discs?

There could be several reasons why your PS4 is not recognizing discs. One of the most common reasons is a dirty or damaged disc, so make sure to clean it properly or replace it with a new one. Another reason could be a hardware issue with your PS4’s disc drive, which may require professional repair or replacement.

Q: What should I do if my PS4 still won’t recognize discs after cleaning and trying different ones?

If your PS4 still won’t recognize discs after trying various troubleshooting methods, you can try rebuilding your database by booting up your system in safe mode and selecting the “Rebuild Database” option. If that doesn’t work, you may need to contact Sony for further assistance or consider replacing the disc drive.

Q: Can I prevent this from happening in the future?

To prevent this from happening in the future, make sure to keep your console clean and well-maintained. Avoid exposing it to extreme temperatures or humidity levels as these can damage its internal components. Additionally, always handle discs with care and avoid inserting damaged or scratched ones into your console.

Also read: How To Connect PS4 to Laptop With or Without HDMI? A Comprehensive Guide


In conclusion, fixing an unrecognized disc issue on your PS4 is not as complicated as it may seem. The first step is to clean the disk and ensure that there are no scratches or damages. If cleaning the disc does not work, try restarting your console or updating its software to the latest version. In some cases, rebuilding the database can also solve the problem.

If none of these solutions work, it is possible that your PS4’s disc drive has a hardware issue and needs professional repair or replacement. It is important to note that trying to fix any hardware issues on your own may cause irreversible damage and void your warranty.

Talha Hanjra

Hi! I'm Talha Hanjra. I have a natural affinity for cutting-edge technological devices, and I enjoy finding solutions to their difficulties. I'll tell you how to fix various outdated gadgets and where to buy the best products. My research and experience will be of tremendous use to you.

Leave a Reply

Your email address will not be published.